From the monthly archives:

March 2010

Role Play to Prepare For Executive Engagements

March 31, 2010

Any meeting with a customer executive demands aligning with the executive’s business priorities, having meaningful ROI numbers at hand, and more.  However, you also need to be able to nimbly navigate the twists and turns that can unexpectedly arise during your face-to-face conversation. To be ready for conversational pitfalls that take you off message, add [...]

Using Management Presentations to Gain Customer Insight

March 17, 2010

While you likely already read your customer’s annual report, specifically the Letter to Shareholders and MD&A, you may not regularly leverage management presentations to gain customer insight.   However, the increasing transparency of today’s corporate landscape has turned these presentations into highly useful sources of timely customer information.
Why This Information is So Useful
Presentations that management [...]

Bersin & Associates Co-Founder Chris Howard Talks With Executive Conversation

March 9, 2010

Chris Howard, vice president of research and co-founder of Bersin & Associates, shares his insights on critical success factors in effectively leveraging technology for learning and development initiatives.  In recognizing our Know it Now™ online learning platform with a 2010 Learning Leaders Award for Vendor Innovation in Learning and Talent Management, Chris stated “measurable business [...]

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